Services

CRM

Principles Group delivers critical CRM consultants and Project-Based Teams to our clients through an extensive network of resources worldwide.

Expertise

Our consultants' expertise covers the latest CRM versions of Siebel, SAP, Oracle, and PeopleSoft.

Principles Group offers consultants with experience in all roles throughout a CRM project lifecycle, including:

  • Project management
  • Business requirements
  • Business workflow analysis and documentation
  • Use case development
  • Software development and implementation
  • Software upgrades
  • End-user training
  • BI
  • Master Data Management & Governance

With our broad expertise and extensive network of consultants, we can supply the CRM consulting talent to meet your specific needs.

  • Consumer Pharmaceuticals
    PG recently led the Business Impact & Change Integration Management (CM) activity for their large Supply Chain Manufacturing SAP implementation. PG developed the overall Business Impact Management strategy and led the CM team that worked all aspects of the project directly with the business & IT.
  • Packaged Consumer Goods
    Global IT PMO - PG provided thought leadership and design/implementation support for new Global IT PMO. Solution included developing the PMO charter & ways of working, establishing PMO organization structure and the Global IT Leadership Circle, and initiating the "value-centric" IT Portfolio Management process.
  • SAP Project "Expert Witnesses" for Big 4 Litigation
    PG provided SAP Project Expert Witnesses and analysts to a leading legal firm for 2 cases supporting Big 4 System Integrators. PG provided six Call Center Technology expert witness consultants for the largest global Telecom/Contact Center Patent Infringement Case to date.
  • Medical Device & Diagnostics
    Lead Change Management & Business Impact Team at the largest Franchise of client company for multiyear OTC SAP implementation - PG developed overall Business Impact Management strategy and led the highly successful SAP change management activity. We provided CM staff directly to client and worked alongside IBM, the SAP Program technical system integrator.