Benefits Realization - Process Change & Business Transformation

Are your Enterprise Application solutions and related Business Transformation initiatives positioned to realize significant quantifiable returns that more than justify your investment?
 

Our Benefits Realization solutions are designed to quickly build your capability to drive effective change and achieve superior operating results from your ERP-related Business Transformation initiatives. We understand how these initiatives impact people, process and technology to drive financial performance improvements. Our approach has been highly successful in addressing opportunities across all major process areas, as well as major Business Transformation areas including: Centralization of Master Data Maintenance, Customer Relationship Solutions & Contact Centers, Shared Services, and Outsourcing.

Our Approach 

We work closely with our clients to accelerate the process from quantifying the benefits and securing business ownership for action, through capturing the results. Our approach is focused on quantifying and achieving significant improvements to key business value drivers: revenue, operating profit, working capital, and competitive advantage. Our Benefits Realization approach is well integrated with our Change Management approach to achieve the highest level of efficiency and value for our clients. As with all solutions, we strive for an effective transfer of knowledge to our clients.

Within an ERP implementation environment, we leverage the development methodology being employed and fully integrate our Benefits Realization approach, tasks, work products and staffing capabilities. We utilize accelerator tools and our deep experience to structure the most effective approach to fit our clients' needs. Examples of our Benefits Realization accelerators include: identification of Enterprise Applications and operational benefits and metrics by process area, value driver analysis, organizational level-of-effort framework and analysis, and procurement savings assessment framework.

 Representative Client Examples

Our senior executives have significant Enterprise Application Benefits Realization experience related to process and major Business Transformation. Some representative examples include: 

• For a leading Consumer Products Company, developed successful business/benefits case detailing potential savings and major Business Transformation in Customer Relationship Management and Global Procurement transformations required to support $200M Enterprise Application initiative. Subsequent to the multi-year, global SAP rollout, performed post audit and analysis indicating savings justified the investment.

• For a leading Consumer Products Company with significant investment in SAP, led highly successful cross-business initiative to quickly surface opportunities to  leverage the technology and data currently available and identify and launch work orders required to improve operations. Utilizing our proven fact based approach to analyze current "non-system based" reporting, information collection, modeling and analysis we identified over 880 excel reports supplementing "non production" systems, calculated over 42,000 hours/year for owners to maintain manual spreadsheets, estimated 172,000 emails per year containing spreadsheets. Established a pragmatic framework to continue to surface these issues, but more importantly, translate analysis into specific actions for Business Operations & IT Organization.

• Led company-wide profitability improvement effort for major process manufacturer resulting in over $20 million second year savings while improving key business processes. Directed an extensive process/activity analysis and change program resulting in 20% reduction in staff and restructuring of the Account Service, Finance and Procurement organizations. First year, achieved $9 million negotiated savings in procurement, reduced supplier base by 1200.

• For a major transportation equipment manufacturer, identified over $80M savings from SAP enabled opportunities. Savings included process improvements, procurement cost reduction and systems turn down. Launched first cross division initiatives to capture benefits within 6 months.