Organization Design

Do reporting structures, roles and accountabilities, staffing levels, and performance goals effectively support your aggressive business and process improvement objectives?
Our Organization Design (OD) services provide the structure and support for determining and implementing the optimal organization.  We work to ensure that the new organization supports business objectives and that key business leaders own the results.  We address the key organizational elements of:

Reporting Structure – by defining the grouping of work activities, direct and indirect reporting lines, processes within scope of the organization, and location and size of the organization

Role Design - by defining roles and responsibilities of organization units, cascading down to individuals. Determining skills, training, and experience requirements for the processes that are addressed

Performance Measures - by defining how the performance of people, groups and units are measured

Work Group Design - by defining how units and teams will work together. Includes operational characteristics, culture, communications and authority bases

Integrating Mechanisms – by creating the “glue” that holds the organization together. Enables effective collaboration across processes and organizational groups. Includes mechanisms such as service level agreements, policies and accountabilities

We have vast experience in managing OD and take a structured approach to what some might consider a softer science.  As with all our services, we strive for an effective transfer of knowledge to our clients.  

Our Approach

We work closely with our clients to assemble the right team and business network to effectively design the organization, secure appropriate business support & decision making, plan the organization transition and establish new organization elements.  Key to our approach is the development of organization design principles and establishment of key decision milestones that help guide the process and assure effective implementation.

In an ERP implementation environment, we leverage the ERP development methodology being employed and fully integrate our OD tasks, work products, and staffing.  Often in an ERP implementation, our OD concentration is on restructuring around common processes, globalization of master data governance, and centralization of back office activities. 

We utilize accelerator tools and our deep experience to structure the most effective approach to fit our client’s needs.  Examples of our OD accelerators include; OD charter & guide, listing of potential organization options, listing of organizational impacts, benefits & metrics by organizational unit & process area, sample impact action templates, sample communications & stakeholder management plans, sample impact presentations, and OD plan template.